Be part of the family...
We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
Peebles Hydro
We’re set right at the heart of the Scottish Borders and offer a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for well over 100 years but today is home to 132 bedrooms, 3 places to eat, 6 function spaces, leisure club, spa and oodles of outdoor space.
About the role
From check-in to departure, you’ll deliver exceptional customer service for our guests. You inject the ‘wow’ factor into our welcome. For those moments when we haven’t got it just right, you’ll listen and most importantly act. Passionate about creating outstanding experiences, you’ll walk in our customers shoes - putting them at the heart of everything you do.
What we need from you
- Reception and booking system experience – this might be the next step you’ve been waiting for
- Leadership – a natural leader- we want happy, confident, motivated teams
- Listen – we don’t make assumptions; we listen to what our guests have to say – the good and the bad
- Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
- Ideas and openness – we’re up for doing things differently and will try (almost) everything once
- Fun and easy to talk to – we’re looking for personality, not a corporate clone
- Flexibility – there’s no problem you can’t fix
What you'll get from us
- The chance to work in a friendly, forward thinking company with investment as a priority.
- Great benefits – including pension, and discounts on leisure membership, food and hotel stays
- Live in accommodation may be available
Please note, this opportunity does not qualify for sponsorship. To be considered for this role you should already have a right to work in the UK.